REGISTRATION & NETWORKING BREAKFAST

WELCOME TO IMPAKT MIAMI

THE STATE OF RETAIL: WINNING THE CUSTOMER WITHOUT LOSING THE FRONTLINE

As retail navigates shifting consumer expectations, accelerating technology, and an evolving workforce, the human side of the business remains more important than ever. This keynote explores the changing state of retail, the critical role of frontline teams, and how businesses can build stronger customer relationships while empowering the people who bring their brands to life.

THE CONSUMER HAS CHANGED. HAS RETAIL KEPT UP?

Today's consumers are rewriting the rules of engagement, loyalty, and purchasing behavior. With expectations shifting across generations, channels, and experiences, how are brands and retailers adapting? Industry leaders explore what consumers truly value, where businesses are falling behind, and what it takes to remain relevant in an increasingly competitive marketplace.

THE NEW RETAIL PLAYBOOK: WHO'S GETTING IT RIGHT?

Retailers and brands are rethinking how they connect with customers across physical stores, digital platforms, and emerging channels. From immersive experiences and personalized service to technology-enabled operations and stronger community engagement, what separates the businesses getting it right from those falling behind? Industry leaders discuss the strategies delivering meaningful customer experiences, stronger loyalty, and sustainable growth.

BEAUTY'S NEXT POWER SHIFT: WHO'S WINNING, WHO'S STRUGGLING & WHAT'S CHANGING

The beauty industry is navigating a period of significant transformation, with changing consumer expectations, emerging brands, evolving retail strategies, and shifting investment priorities. In this candid conversation, Kelly Kovack and Kimberly Carney examine the state of beauty, the forces influencing the industry, and where opportunities and challenges are emerging.

NETWORKING LUNCH

FIRESIDE CHAT

THE HUMAN ADVANTAGE: LEADING IN AN AI-DRIVEN WORLD

As artificial intelligence reshapes the workplace and transforms how businesses operate, the role of leadership has never been more important. How can executives embrace technological innovation while preserving the human connection, creativity, and culture that drive success? This panel brings together business leaders to explore the evolving relationship between people and technology, the challenges of workforce transformation, and why empathy, trust, and human-centered leadership remain essential competitive advantages in an AI-driven world.

THE AUTONOMOUS FUTURE: AI AGENTS, AUTOMATION & INNOVATION

AI is moving beyond assistance toward systems capable of planning, acting, and executing increasingly complex tasks. From autonomous agents and intelligent automation to advanced personalization and new business applications, organizations are redefining how work gets done. Technology leaders and industry innovators explore practical use cases, emerging opportunities, and how businesses can responsibly deploy autonomous technologies to improve performance, accelerate growth, and create lasting value.

NETWORKING & COFFEE BREAK

MIAMI'S NEXT GENERATION OF FOUNDERS & BRANDS

Five Miami founders take the stage for a fast-paced showcase of the businesses, brands, and ideas they are building. Each founder has five minutes to share their story, vision, and growth ambitions, followed by a 10-minute audience Q&A moderated by Ron Thurston.

THE INVESTOR PERSPECTIVE: WHERE SMART MONEY IS GOING IN 2027

As markets and business models evolve, investors are reassessing where the greatest opportunities for growth and long-term value lie. From emerging consumer brands and retail innovation to artificial intelligence, technology, and new business models, where is capital moving? Venture capital, private equity, and strategic investors share what they are watching, what makes a company investment-ready, and where they see the biggest opportunities in 2027.

THE NEW COMMERCE POWER PLAYERS: WHO'S CHANGING THE GAME?

The balance of power in commerce is shifting. Emerging brands, creators, social platforms, and new retail models are challenging traditional industry leaders and redefining how consumers discover, engage with, and purchase products. As influence moves beyond established players, who is gaining ground, who is losing relevance, and where are the biggest opportunities emerging? This panel brings together industry leaders to explore the forces reshaping the competitive landscape, the rise of new commerce ecosystems, and the companies changing the rules of the game.

COCKTAIL RECEPTION